Support
How to reach us
- Open a support case. Write to support@panelio.ai. Every message is a case, answered by a person.
- First response. Within two business days.
- Hours. Monday to Friday, 9 am to 5 pm Pacific time, except US federal holidays.
- The documentation. How to add Panelio, run a role from resume to decision, fix the common problems and remove the app is in the documentation, with troubleshooting.
What to put in your message
Your workspace's name, the role and the round, roughly when it happened, what you pressed and what you saw. Leave out candidates' resumes and anything else about a candidate unless we ask for it.
For hiring teams
- Signing in, rounds, the panel in a meeting, the evidence pack, the debrief. Start with troubleshooting, then write to us.
- Plans and billing. Plans are bought, changed and cancelled in the Zoom App Marketplace by a Zoom account admin; payments and invoices are Zoom's. For what a plan includes, or a month that is full, write to us.
- Your data. A copy, a correction or an erasure of a candidate's data: an admin writes to us and we do it within 30 days. An admin deletes the whole workspace in Settings, Data; it goes 7 days later unless an admin cancels (how). The privacy policy says more.
- A security problem. See the security page.
For candidates
You need nothing but the Zoom link in your invitation: no account and no install. If Panelio does not open on your screen in the meeting, its link is in the meeting's chat. Questions about your interview, the notice in your invitation, an accommodation, a decision or your data go to the employer that invited you; Panelio cannot change a hiring decision or share your record, and passes on any request about them to that employer. For a problem with Panelio itself, write to support@panelio.ai.